Terms & Conditions

Welcome to Fish Lobsters Overnight.
By accessing or using our website and services, you agree to comply with and be bound by the following Terms and Conditions.
Please review them carefully.

1. General Terms

1.1. These Terms and Conditions govern the use of our website and the purchase of seafood products for delivery or store pick-up.
1.2. By placing an order, you agree to be bound by these Terms, our Privacy Policy, and all applicable laws and regulations.

2. Orders

2.1. Order Placement: Orders can be placed through our online store at https://fishlobstersovernight.com/
2.2. Availability: All products are subject to availability. If a product is unavailable after placing your order, we will notify you and either provide a substitute or refund the missing items.
2.3. Order Confirmation: You will receive an order confirmation email once your order is placed.
2.4. Cancellation: Orders may be canceled within 1 hour of placement. After this time, orders are processed and cannot be modified or canceled.

3. Delivery Options

3.1. Overnight Delivery:

• We offer overnight delivery to ensure freshness. Orders placed before [insert cut-off time] will be processed and shipped for next-day delivery.
• A tracking number will be provided via email once the order has been dispatched.
• It is the customer’s responsibility to ensure someone is available to receive the delivery. We are not responsible for spoilage due to delayed pick-up.

3.2. Store Pick-Up:

• Customers may choose to pick up their order from our store location. Pick-up hours are [insert hours].
• Orders must be picked up within 24 hours of the confirmed pick-up time. Failure to collect within this time may result in order cancellation without refund.

3.3. Shipping Policy:

• Free shipping is available for orders totaling $200 or more. For orders below $200, a flat shipping rate of [insert fee] will apply.
• Shipping is only available to addresses within continental United States.

4. Product Quality and Freshness

4.1. Our seafood products are packaged and shipped with the utmost care to ensure quality and freshness.
4.2. Upon receiving your order, inspect the contents immediately. If there are any issues with the quality or condition of the product, contact us within 24 hours of delivery.
4.3. Due to the perishable nature of our products, we do not accept returns.

5. Payment

5.1. We accept major credit cards, PayPal, and other payment methods listed on our website.
5.2. Payment must be made in full at the time of order placement.
5.3. Prices listed on the website are in USD and include applicable taxes.

6. Refunds and Replacements

6.1. If there is an issue with your order (e.g., damaged goods, incorrect items), please contact our customer service within 24 hours of receipt.
6.2. Refunds or replacements will be provided at our discretion for products that are deemed unsatisfactory.
6.3. Shipping charges are non-refundable unless the issue was caused by us.

7. Customer Responsibilities

7.1. It is the customer’s responsibility to provide accurate delivery and contact information.
7.2. Once delivered, seafood products should be refrigerated or frozen immediately to maintain freshness.
7.3. We are not responsible for spoilage or deterioration of products due to improper handling after delivery.

8. Limitation of Liability

8.1. Fish Lobsters Overnight is not liable for any damages arising from the improper use of the website or the consumption of products not handled according to provided instructions.
8.2. We will not be held responsible for delivery delays due to circumstances beyond our control, such as weather conditions or courier service issues.

9. Governing Law

9.1. These Terms and Conditions are governed by and construed in accordance with the laws of State of Florida.
9.2. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts in Sate of Florida.

10. Changes to Terms and Conditions

10.1. We reserve the right to modify these Terms and Conditions at any time. Any changes will be posted on our website, and it is the customer’s responsibility to review them periodically.
10.2. Continued use of the website after modifications implies acceptance of the updated Terms and Conditions.

11. Contact Information

For any questions or concerns regarding these Terms and Conditions, please contact us at:

• Email: [insert email]
• Phone: [insert phone number]
• Address: [insert address]

Thank you for choosing Fish Lobsters Overnight!